Dr. Sound X DingTalk: Striving for Excellence in the Digital Journey

Guangzhou Soundboss Acoustic Technology Co., Ltd (hereinafter referred to as "Soundboss") was established in 2008, specializing in noise control technology and product research, development, and manufacturing. The company has achieved multiple scientific research accomplishments in the field of acoustics. Its business covers various areas including construction, automotive, shipbuilding, high-speed rail, subway systems, and military industries, and it has been honored with titles such as National High-tech Enterprise and State-level Specialized, Refinement, Specialty, and Innovation "Little Giant" Enterprise.

Guangzhou Soundboss Acoustic Technology Co., Ltd (hereinafter referred to as "Soundboss") was established in 2008, focusing on noise control technology and product research, development, and manufacturing. The company has made multiple scientific breakthroughs in acoustics, with business covering construction, automotive, shipbuilding, high-speed rail, subway systems, military industries, and more, and has been awarded honors including the National High-tech Enterprise and State-level Specialized, Refinement, Specialty, and Innovation "Little Giant" Enterprise.

Innovative Customer Management Mechanism - Efficiency UP!

In today's fast-paced business environment, frontline salespeople often face challenges in managing a vast amount of leads. This can easily lead to information chaos and loss of valuable opportunities due to gaps in offline ledger records. Team leaders and management struggle with monitoring the client follow-up processes, making it difficult to trace and evaluate the quality of follow-ups. Client resources are not fully circulated within the team, and team leaders can't flexibly adjust responsibility for client accounts according to actual conditions, failing to fully realize the potential value of clients. Additionally, client files often exist only in the notebooks of individual sales staff, making such valuable client information prone to being lost when team members change.

After introducing the smart marketing services from the DingTalk App Center, Soundboss implemented marketing activities through online lead ledgers, revolutionizing its client management mechanisms. Frontline sales teams can now more efficiently manage and follow up leads, reducing the risks of information confusion and omissions. Team leaders and management are also able to monitor client follow-ups in real time, ensuring transparency and controllability at every stage. For clients not followed-up timely, the system will automatically flag abnormalities, reminding sales personnel to provide targeted remedies. For team leaders and management, digitizing the client follow-up process has not only enhanced procedural standardization and timeliness but also facilitated real-time monitoring of the follow-up quality. With the report tools available, management can easily grasp the entire team's follow-up situation, allowing more scientific and reasonable decision making. Client resources are also shared internally across the team, with all client data being stored to become a key asset of the company, laying a solid foundation for the company's efforts to digitize and manage the entire client life cycle.

Efficient Response to Core Business - Approval Efficiency UP!

In the past, during the enterprise operations of Soundboss, various core departments generated a significant volume of paper requests for approval by senior management one after another, making the approval process relatively inefficient. In addition, urgent business matters were typically handled by first applying informally through WeChat, followed by subsequent submission of formal documents, which although improved response speed, also increased business risks.

After collaborating with DingTalk, Soundboss systematically reviewed all critical departments including production, product development, supply chain, vehicle management, marketing center, human resources, administration, and legal affairs, and migrated all approval procedures to an online platform. This not only allows for mobile approval anytime and anywhere, greatly enhancing work efficiency, but also ensures the traceability of the overall approval process, thus maintaining the rigor and transparency of decision-making.

500+ Employees Easily Managed - HR Efficiency UP!

Because of business needs, the e-commerce team and night shift departments had developed complex scheduling rules, making the attendance management cumbersome due to the varying work patterns. To ensure accurate attendance records for every employee, the company had to assign personnel dedicated to daily data collection and sorting. When payday approached, the human resources department had to assign two employees to spend an entire week summarizing and analyzing everyone's attendance data for use as key reference data in calculating and issuing salaries, making the entire process highly demanding of data accuracy and timeliness.

Soundboss improved its existing attendance management system using DingTalk's software and hardware technologies, making the system highly adaptable to the needs of different teams. By implementing this smart attendance solution, they now have the ability to track the exact attendance status of each employee in real-time, generate customized detailed attendance reports, and export the required data with just one click. This has greatly reduced the workload for the HR team, significantly increasing the speed and accuracy of data processing, ensuring the company has a more efficient and reliable source of information for salary calculation.

In the future, Soundboss will continue to deepen its collaboration with DingTalk, further refining its current digital management systems. Additionally, Soundboss will keep a close eye on industry developments and technological advancements, consistently exploring new application scenarios to propel the company forward to a more advanced stage of digital transformation.

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