"Xiaorui Bao" Debuts at PCHi 2025, Dingtalk AI Assistant Transforms into "Skincare Think Tank"

On February 19, the China International Raw Materials for Cosmetics, Personal and Household Care Products Exhibition (PCHi 2025) opened in Guangzhou. Redland showcased its AI assistant "Xiao Rui Bao"—built on DingTalk—at the exhibition, unveiling its new skin detection function: users simply need to upload a picture of their skin, and "Xiao Rui Bao" leverages AI technology to instantly identify various skin problems, generate personalized skin status analysis reports, and customize skincare solutions, becoming a personal "skincare advisor" accessible for everyone.

On February 19, the China International Raw Materials for Cosmetics, Personal and Household Care Products Exhibition (PCHi 2025) opened in Guangzhou. Redland showcased its AI assistant "Xiao Rui Bao"—built on DingTalk—at the exhibition, unveiling its new skin detection function: users simply need to upload a picture of their skin, and "Xiao Rui Bao" leverages AI technology to instantly identify various skin problems, generate personalized skin status analysis reports, and customize skincare solutions, becoming a personal "skincare advisor" accessible for everyone.

"Xiao Rui Bao" is an AI digital product manager jointly developed by Redland and DingTalk. It deeply integrates an extensive internal product expert knowledge database with a real-time updated industry database, and, by deploying AI large language models and powered virtual avatar technology from DingTalk, directly meets the needs of clients and consumers.

At the exhibition, "Xiao Rui Bao" attracted numerous attendees eager to experience its skin-detection capabilities. After a user uploads a photo, Xiao Rui Bao utilizes AI to instantly analyze the skin condition, providing a comprehensive assessment across multiple dimensions including skin moisture, oil level, sensitivity, wrinkles, and other skin-related factors. Additionally, it offers improvement recommendations for each specific concern—for example, for anti-aging, suggesting products containing ingredients like S-Kinerase and collagen tripeptides that promote collagen synthesis—helping users achieve more precise and efficient skin management.

Broadly speaking, beyond enhancing user experience for consumers, Xiao Rui Bao also significantly boosts Redland’s client service efficiency, empowering the sales department further. Previously, manufacturers seeking product ingredient and usage information had to contact sales representatives. Now, with its robust knowledge database and intelligent analysis capabilities, Xiao Rui Bao can provide accurate and instant answers directly to clients.

Moreover, Xiao Rui Bao integrates with Redland's DingTalk workflow to build automated workflows for employees. For example, when a client inquires about product information, Xiao Rui Bao pushes relevant product recommendation cards based on the inquiry. These cards jump to product specification materials that can be downloaded by clients as needed. When a customer expresses purchase intent, Xiao Rui Bao precisely records their responses, collects their information, automatically generates sales tasks, and forwards them to sales personnel for follow-up, facilitating order completion and enhancing service quality and customer satisfaction for the sales team.

Shou Chong, President of Redland's Strategic BU, said that the DingTalk AI assistant has helped Redland satisfy clients and succeed at the same time. Moving forward, Redland will continue collaborating with DingTalk to explore deeper AI applications for consumer experience and work efficiency, expand the technological frontier, and usher in a scientific skincare era tailored to each individual. As of today, the DingTalk AI assistant has been deeply applied to myriad industries, creating diverse AI application scenarios working with well-known companies in the healthcare sector, such as Yunnan Baiyao and Innovent Biologics, facilitating enterprises' comprehensive digital and intelligent transformation across organizational and business functions.

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