Invisible areas are also directions of technical effort! DingTalk has quietly accomplished these major tasks.

Recently, I came across media reports stating that PANTUM shipped its 18 millionth printer. This indicates that PANTUM ranks first in shipment volume among domestic printers in China, and third globally. The rapid success of PANTUM printers in the broader market environment is due not only to their top-tier hardware, but also their flexible software integration capabilities. Features such as “remote printing,” “mobile connectivity,” and “print as you receive” all rely on software support. “Soft services” have become a key aspect of China's manufacturing industries in their rapid evolution and are a major competitive advantage for Chinese manufacturers on the global stage. Within the introduction of PANTUM's classic products, there is a familiar presence—DingTalk.

DingTalk plays an indispensable role in PANTUM’s “soft services.” For example, thanks to DingTalk Cloud Print's software services, PANTUM users can directly print remotely via Bluetooth. After activating print-sharing services, by connecting a single computer and a cloud printing software, the printer can be shared with employees companywide. Starting since 2017, DingTalk has led the trend of integrated hardware-software collaboration for office equipment in China, lowering usage barriers and extending access to office devices such as attendance machines, access control systems, printers, routers, and conference systems to a broader audience. As the top office mobile app in China in terms of market share, DingTalk's efforts and their commercial impact in creating new product categories are remarkable. Beyond high-profile features like attendance logging, OA approvals, low-code platforms, and document management, DingTalk also continuously invests in areas such as printing, corporate email, security, and other less-attended scenarios.

1. Cloud Printing and Cloud Meetings: DingTalk's Technology Enables Hardware to Move to the Cloud

Printers and meeting devices, historically dependent on traditional hardware, are now evolving into smarter, cloud-integrated systems driven by both hardware and software collaboration.

In the realm of cloud printing, DingTalk has served over a million companies, of which 60% are large-scale clients. This indicates DingTalk's high level of penetration and user retention in areas of office peripheral services that are typically overlooked by the public.

By integrating printers with DingTalk's platform, outdated devices are infused with renewed vigor, and end-users can maintain existing habits with minimal learning curve. For example, DingTalk and PANTUM have jointly developed multiple cloud printers suitable for small and medium-sized enterprises. These devices are capable of continuously printing up to 200,000 pages with a paper jam rate as low as 0.02‰, delivering stable and reliable printing experiences for business users. At the same time, these technologies help home users achieve “print once received” capability for daily document transfers, delivering efficient solutions for remote learning and home working.

In the area of cloud meetings, as of this January, DingTalk has partnered with 77 hardware manufacturers and certified over 300 types of devices. DingTalk Rooms seamlessly integrates various hardware into a comprehensive “hardware-software integrated” meeting room solution by combining the audio-video and AI capabilities of DingTalk Meetings with the hardware expertise of its partners. This enables the solution to meet the diverse meeting needs of enterprises. Additionally, through meeting room connectors and open APIs for DingTalk Meetings, enterprises can upgrade and effectively utilize legacy conferencing equipment to the cloud with greater efficiency.

2. DingTalk Mail: The Top Choice for Large Enterprises

Email, a product often overlooked, has also undergone changes in its core infrastructure in recent years. With accelerating digitalization, the role of corporate email is evolving from simply managing the sending, receiving, and storage of messages toward deeper integration with collaborative workflows and digital transformation of business operations.

After Alibaba Cloud Mail was incorporated into DingTalk, thanks to integration with collaborative features (Mail+), it has become the leading corporate email service in China in terms of market share. Currently, Alibaba Cloud Mail facilitates hundreds of millions of email transactions daily, serving large enterprises such as Shandong Heavy Industries, China National Aviation Fuel, China National Aviation Corporation, and China Insurance Property & Casualty Company Limited.

● Integrating Corporate Mail with Collaborative Platforms:

By removing the barriers of organizational accounts, directories, group chats, and message systems, users can access and manage work emails directly within DingTalk groups using a single unified login. The integration of corporate email with DingTalk Drive (cloud storage), calendar, and audio-video conference systems makes file sharing, meeting scheduling, and discussions much more efficient.

● Security Protection:

Because of the openness of the email system (which allows messages from strangers), spam and phishing emails have long been corporate management pain points. Alibaba Cloud Mail continues to enhance its filtering and protection capabilities through advanced anti-spam and anti-phishing algorithms and has launched an isolation zone feature to isolate risks outside the organization. Currently, Alibaba Cloud Mail actively blocks up to 2 million spam emails daily, forming a robust security wall for enterprise users.

● Compatibility with China’s Indigenous Innovation Projects:

Many enterprises implementing IT systems prefer to use local innovation (XinChuang) solutions, including CPUs, operating systems, databases, and middleware. Alibaba Cloud Mail integrates with indigenous innovation systems and supports both public cloud SaaS and private cloud deployment, meeting the compatibility requirements of equipment evaluated by the China Security and Information Technology Certification Center.

● Globalized Collaboration:

Due to different time zones and office cultures, enterprises outside China traditionally prefer email as a primary communication tool. With many Chinese companies expanding globally, cross-border communications and international marketing via emails have become increasingly important. Alibaba Cloud Mail and DingTalk Mail services have physical server centers in Singapore, Hong Kong, Germany, and the United States. Their global IP address distribution aligns with coverage in all OECD countries, improving delivery rates and helping organizations comply with security and data compliance standards for international data transfers.

3. Security Protection: Balancing Usability and Risk Control

Unlike traditional "black or white" approaches to security controls, enterprise office security needs balance—ensuring that security policies don’t impede employees’ productivity while not letting potential risks slip through the cracks. DingTalk offers several approaches in this regard:

● Based on its Zero-Trust security infrastructure, DingTalk combines nine different factors for dynamic access control. The system makes intelligent decisions about whether to authorize access based on employees’ identity, device, and network environments. For example, design team staff may be allowed to download drawings when in the office because the device and network are considered trustworthy. However, once employees are outside the secure environment, access permissions are automatically restricted to ensure information remains secure and protected without impacting productivity.

● The DingTalk Security Operations Center provides one-stop risk management capabilities. It detects abnormal behaviors such as suspicious users frequently checking directories, excessive data downloads, or unauthorized API calls, allowing swift action to be taken before problems escalate beyond control.

● Data Sensitivity Labels. These label files based on their content and apply different security management rules accordingly. For example, documents created by R&D engineers are automatically protected at the time of creation, while regular files have more open access permissions, enabling free collaboration while still ensuring the security of sensitive materials. This creates a file management model that offers security controls tailored to the specific needs of different data types.

4. Direct Integration with 599 Banks: Simplifying Financial-Business Collaboration

In the enterprise payment scenario, the DingTalk business-to-bank payment solution currently works with 599 banks nationwide, including nearly 100 that offer direct integration with DingTalk. These integrations significantly increase efficiency in financial processes and business-financial collaboration.

Enterprises can immediately use the banking payment feature without customized development. The integrated process allows financial systems, ERP systems, and OA approvals to be seamlessly connected. Once configured, approvals automatically push payment requests for one-click completion, significantly easing the workload of finance teams. Moreover, the bank automatically generates journal entries from transaction records, making reconciliation easier without requiring manual data input.

5. Online Mind Map and CAD Viewer: Making Niche Tools More Accessible and Lowering the Barriers to Complex Software

Creating mind maps or reviewing CAD files, once niche capabilities requiring specialized tools and professionals, can now be executed directly within DingTalk without additional software download.

With just a few lines of description, DingTalk’s online mind map tool can immediately generate a framework, helping to rapidly organize brainstorm activities. It also supports collaborative editing, and the mind maps can be connected directly to tasks and the calendar, making them truly functional and practical tools.

Large-scale CAD files, likewise, no longer need separate viewing software—they can be directly opened, measured, and discussed on the DingTalk platform; turning niche functionalities into widely accessible tools.

6. High-Speed Mode for Productivity Under Poor Network Conditions

Business travelers commuting by high-speed rail often face poor network conditions. To address this, DingTalk introduced a High-Speed Rail Mode that enables users to view recently accessed documents, schedules, pending items, and workspaces even in no-network or low-network environments. They can also create new events or send messages, which the system will automatically process once the network condition improves. On mobile devices, DingTalk documents can also be viewed and edited, with changes synchronized as soon as the internet connection is restored—ensuring that work remains “online” at all times.

Additionally, DingTalk meetings allow users to seamlessly switch between voice call and traditional phone calls, improving stability by leveraging telecom carriers' lines to resolve disconnections under poor network conditions.

In the past six months alone, DingTalk has released over 10,000 product iterations. In its pursuit of simplicity, intelligence, accessibility, and openness, DingTalk has launched new AI-powered assistants, upgraded intelligent meeting systems, enhanced document collaboration experiences, expanded global features, and further opened up its platform ecosystem. These improvements not only enhance individual productivity but also bring businesses more efficient collaboration tools and smarter management solutions.

The transformation of DingTalk is evident: where users see the changes, DingTalk listens carefully and continuously improves user experiences; where users don't see, DingTalk continues to refine its technology, quietly delivering more value to customers.

DomTech is the official designated service provider of DingTalk in Hong Kong, specializing in providing DingTalk services to a broad base of customers. If you want to learn more about DingTalk platform applications, feel free to reach out to our online customer service team. Our experienced development and technical support teams, backed by extensive market experience, will deliver professional DingTalk solutions and services tailored to your needs!