Business Travel in the AI Era: Efficient, Hassle-free, and Cost-effective!

A financial services company, riding the wave of AI development, is eager to leverage AI to address practical office challenges, quickly empowering business scenarios and enhancing office efficiency through AI capabilities. When considering the integration of AI into travel scenarios, under the company's compliance and security requirements, there are primarily the following needs: data security - private model deployment to ensure company data security and eliminate the risk of information leakage; ease of use - swift interaction methods supporting natural language and smart recommendations; unified office environment - employee access unified within DingTalk, eliminating the need to download additional apps and switch between multiple systems. Against this backdrop, DingTalk collaborates with the company’s own travel platform, using DingTalk as the employee interface to build an intelligent travel AI assistant based on the company's travel rules:

Intelligent Travel Solution

Provide each employee with a travel secretary to accomplish “effortless” business trips

A financial services company, riding the wave of AI development, is eager to leverage AI to address practical office challenges, quickly empowering business scenarios and enhancing office efficiency. When considering the integration of AI into travel scenarios, under the company's compliance and security requirements, there are primarily the following needs:

● Data Security: Private model deployment ensures company data security without any risk of leakage.

● Ease of Use: Efficient interaction methods that support natural language and intelligent recommendations.

● Unified Office: Employees access via a unified entrance within DingTalk, eliminating the need for a new app download and switching between multiple systems.

In this context, DingTalk combined with the company's proprietary travel platform, using DingTalk as the staff interface, based on the company's travel rules, it built an intelligent travel AI assistant:

● Private Deployment: Full-chain private deployment to guarantee data compliance and security.

● More Convenient Interaction: Operate travel request, booking flights and hotels, etc., via natural language with smart recommendation for suitable resources.

● Unified Access: Employees can directly interact with the AI assistant on DingTalk without switching apps.

● Intelligent Travel Planning: Recommend travel itineraries that meet both corporate travel policies and personal preferences based on the user's travel intentions and historical preferences for hotels/flights for a truly “effortless” travel experience.

1. Value of the solution

Before: Poor Travel Experience for Employees

In traditional models, the employee business travel process involves multiple access points, cumbersome steps, and long processing time.

Booking flights and hotels often involves repeated screening, but the quality and service assurance of resources could not satisfy expectations.

After: Enhances Travel Efficiency and Experience for Employees

Unified access point enables employees to make travel applications, reservations, approvals, and reimbursements anytime and anywhere, with flexible and convenient operation.

Personalized Travel Services are Provided:

Recommend the best travel plans for employees based on their travel history and preferences;

Quick response to various employee questions and needs, providing immediate solutions to reduce the troubles caused by unexpected issues.

Before: Difficulty in Reducing Travel Costs

Difficult to effectively manage business travel behavior, making it hard to reduce travel costs.

After: Reduces the company's travel costs

Once AI learns the company's travel regulations, it can filter and recommend compliant and suitable resources. By continuously adjusting the behavior of the travel secretary, the company's travel costs can be reduced in the long run.

2. Scenario Description

Employees' business travel activities usually involve various operations, such as booking flights, hotels, car rental services, and claiming travel expenses. These operations are often time-consuming, labor-intensive, and do not improve travel experience or effectively reduce travel costs.

3. Plan Introduction

Through the advanced AI technology, intelligent business travel provides every employee with a travel assistant.

Not only does it significantly improve employees' travel experience and efficiency, the long-term rational travel behaviors will also noticeably reduce the enterprise's business trip costs.

Simplified Travel Booking Process:

Users only need to describe the travel time and location to enjoy intelligent travel planning, complete travel requests, and book flights and hotels. The system accurately identifies user preferences to greatly enhance the employee's travel efficiency and experience.

Instant Answers to Travel Issues:

Travel Q&A fully understands user intent, providing accurate replies anytime about travel questions and expense claim processes.

4. Solution Highlights

Excellent Experience

Before Travel: Seamless integration of travel requests and resource reservations, intelligent travel planning, recommendations of quality resources, and rapid reservations without hesitation.

During Travel: Instant answers to travel questions, for a stress-free journey.

Secure and Compliant

Incorporates enterprise travel rules via AI learning to ensure compliance during bookings.

Support for enterprise data localization, model localization, and all-in-one AI large model solutions.

DomTech is DingTalk’s official designated service provider in Hong Kong, dedicated to serving a wide range of customers with DingTalk services. If you would like to learn more about applications on the DingTalk platform, you can directly consult our online customer service. We have an excellent development and operations team, abundant market service experience, and can provide you with professional DingTalk solutions and services.